Privacy Policy

1. Who We Are

The Sacred Return Ltd is the data controller responsible for personal information processed in connection with its website and services.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: Your name, email address, telephone number and communication preferences.
• Booking information: Appointment details, consultation dates and responses to introductory booking questions.
• Discovery call information: Information you choose to share about your current challenges, goals and reasons for seeking coaching.
• Client onboarding information: Personal circumstances, relevant health information, medical considerations and other information needed to assess suitability for particular coaching or body-based practices.
• Coaching information: Personal experiences, reflections and information voluntarily shared during coaching sessions.
• Payment information: Transaction details and payment records, with payment processing handled through secure third-party providers.
• Testimonials: Feedback you provide and any accompanying information you have agreed may be published.
• Website information: Browser, device and website interaction data collected through cookies and permitted analytics technologies.

Some information may be particularly sensitive, including information relating to health, emotional wellbeing, family circumstances or past experiences.

3. Discovery Calls and Client Onboarding

When you book a complimentary discovery or clarity call, we collect the information necessary to arrange the appointment and understand what you are hoping to explore.

You are not required to disclose detailed personal experiences or medical history simply to make an initial enquiry.

If you decide to proceed with coaching, we may ask you to complete additional onboarding or suitability questionnaires.

These may include questions about relevant health conditions, medications, personal circumstances or safety considerations, particularly where body-based practices are involved.

We will explain why this information is requested and handle it in accordance with applicable data protection law.

4. How We Use Your Information

We use personal information to:

• Respond to enquiries and communicate with you.
• Arrange and manage clarity calls, coaching sessions and other appointments.
• Assess the suitability and safe delivery of our services.
• Provide coaching programmes, workshops and related services.
• Process payments and maintain appropriate financial records.
• Send booking confirmations, appointment reminders and service communications.
• Manage our client relationships and business administration.
• Improve website functionality and user experience.
• Measure website engagement and advertising effectiveness where permitted.
• Send marketing communications where you have opted in or where otherwise permitted by law.
• Meet applicable legal and regulatory obligations.

5. Legal Basis for Processing

We process personal information where we have a lawful basis under UK data protection law.

Depending on the circumstances, this may include:

• Contract: To provide services you have requested or purchased.
• Legitimate interests: For proportionate business administration, responding to enquiries and improving our services.
• Legal obligation: To comply with applicable legal requirements.
• Consent: Where we request your permission for particular activities, including certain marketing communications and non-essential website tracking.

Where special-category personal information, such as health data, is processed, we will also identify and apply an appropriate additional condition under UK data protection law. Where explicit consent is relied upon, it will be requested separately.

6. Confidentiality

Confidentiality is fundamental to our coaching relationship.

Information shared during coaching is handled in accordance with the applicable coaching agreement, professional confidentiality principles and data protection law.

We will not disclose identifiable client information without an appropriate lawful basis.

Limited disclosures may be necessary where required by law or in connection with serious safety or safeguarding concerns, as permitted or required by law.

7. Testimonials and Client Feedback

We may feature client testimonials and feedback on our website and associated marketing channels where appropriate permission has been obtained.

To protect confidentiality, names may be abbreviated, pseudonyms used, and photographs or identifying details concealed.

Where testimonials involve personal or sensitive information, additional care will be taken to ensure that the intended publication is appropriately authorised.

If you have questions or concerns about a published testimonial, please contact hello@sabikarezavi.com.

8. Third-Party Services

We use trusted third-party platforms to operate our website and deliver services, including:

• Calendly: Appointment scheduling and booking management.
• Stripe: Payment processing.
• Google Analytics: Website analytics and event measurement.
• Microsoft Clarity: Website analytics and interaction insights.
• Meta Pixel: Advertising measurement and conversion tracking.
• Website hosting providers: Hosting and maintaining our website.
• Email and business administration platforms: Communication, recordkeeping and client management.

These providers may process information on our behalf or act as independent data controllers, depending on the service.

We take appropriate steps to ensure personal information is handled securely and lawfully.

9. Cookies and Website Tracking

Our website uses cookies and similar technologies for essential functionality, website analytics and advertising measurement.

Where consent is legally required, non-essential tracking technologies will only be activated after consent has been obtained.

Further details are available in our Cookie Policy.

10. Data Storage and Security

We use appropriate technical and organisational safeguards to protect personal information against unauthorised access, accidental loss, misuse or disclosure.

Access to sensitive client information is restricted to authorised individuals who need it for legitimate service delivery or administrative purposes.

We retain personal information only for as long as necessary for the purposes for which it was collected, subject to applicable legal and recordkeeping obligations.

11. International Data Transfers

Some third-party service providers may process information outside the United Kingdom.

Where international transfers occur, we will use appropriate safeguards where required by applicable data protection law.

12. Your Rights

Under applicable UK data protection law, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your information in certain circumstances.
• Restrict or object to certain processing.
• Request transfer of certain information.
• Withdraw consent where processing relies on consent.

To exercise your rights, contact hello@sabikarezavi.com.

You may also raise a concern with the Information Commissioner's Office (ICO) at www.ico.org.uk.

13. Marketing Communications

We may send updates, resources and information about our services where you have opted in or where otherwise permitted by law.

You can unsubscribe from marketing emails at any time using the unsubscribe link provided or by contacting us directly.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology or legal requirements.

The latest version will be published on this website.

15. Contact Us

For any questions about this Privacy Policy or how your personal information is handled, please contact: